Troubleshooting

Quickly resolve any issues with these Troubleshooting Guides.

Lisa Terpstra avatar Support avatar Oliver Zdravkovski avatar
11 articles in this collection
Written by Lisa Terpstra, Support, and Oliver Zdravkovski

TROUBLESHOOTING: Logging in Using Different Email Addresses

Resolve difficulty login into to multiple Accounts and Organizations
Oliver Zdravkovski avatar
Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Avatar (picture) doesn't change on the Org Chart

Why can I still see the old avatar, picture or image on the org chart?
Oliver Zdravkovski avatar
Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Using the Web browser's Console to identify issues

Oliver Zdravkovski avatar
Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Fixing "not_a_saml_app" error in Google Workspace

Oliver Zdravkovski avatar
Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Understanding Objective Average Progress Calculation

How Objetive Average Progress is calculated
Oliver Zdravkovski avatar
Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Invalid Invite Link and Resending Invite

Difficulties logging in for the first time.
Support avatar
Written by Support
Updated over a week ago

TROUBLESHOOTING: Importing Graph Values

Can't upload values to a graph, upload errors
Lisa Terpstra avatar
Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Graph won't save to a member

My graph won't save
Lisa Terpstra avatar
Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Why can’t I see any graphs?

Support avatar
Written by Support
Updated over a week ago

TROUBLESHOOTING: Accessing MetaPulse using OneLogin

Trouble accessing MetaPulse using OneLogin?
Lisa Terpstra avatar
Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Can't Add a Value to a Graph?

Why you can't add stats or update a graph.
Support avatar
Written by Support
Updated over a week ago