Troubleshooting

Quickly resolve any issues with these Troubleshooting Guides.

11 articles in this collection
Written by Lisa Terpstra, Support, and Oliver Zdravkovski

TROUBLESHOOTING: Logging in Using Different Email Addresses

Resolve difficulty login into to multiple Accounts and Organizations

Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Avatar (picture) doesn't change on the Org Chart

Why can I still see the old avatar, picture or image on the org chart?

Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Using the Web browser's Console to identify issues

Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Fixing "not_a_saml_app" error in Google Workspace

Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Understanding Objective Average Progress Calculation

How Objetive Average Progress is calculated

Written by Oliver Zdravkovski
Updated over a week ago

TROUBLESHOOTING: Invalid Invite Link and Resending Invite

Difficulties logging in for the first time.

Written by Support
Updated over a week ago

TROUBLESHOOTING: Importing Graph Values

Can't upload values to a graph, upload errors

Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Graph won't save to a member

My graph won't save

Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Why can’t I see any graphs?

Written by Support
Updated over a week ago

TROUBLESHOOTING: Accessing MetaPulse using OneLogin

Trouble accessing MetaPulse using OneLogin?

Written by Lisa Terpstra
Updated over a week ago

TROUBLESHOOTING: Can't Add a Value to a Graph?

Why you can't add stats or update a graph.

Written by Support
Updated over a week ago