To help isolate an issue, we sometimes need to know exactly what your Browser is doing in the background. To do this we use what is called the "Console".
Sending us a screenshot of the Console activity will help use resolve the issue faster.
Each Browser has a a different way of viewing the console, select your browser below.
See also:
Check for errors in Google Chrome
Right-click on your webpage and select Inspect
Click Console
If there are errors, make a screenshot and send it to us.
Check for errors in Mozilla Firefox
Right-click on your webpage and select Inspect
Click Console
If there are errors, make a screenshot and send it to us.
Check for errors in Safari
Click on Safari and select Preferences
Click Advanced
Select Show Develop menu in menu bar. Close the window.
Click on the Develop menu
Click Show Web Inspector
Click Console
Click Errors. If there are errors, make a screenshot and send it to us.