In this Help Doc
Creating a Knowledge Glossary Term
Go to Settings
Expand your Organization
Expand Knowledge
Click on Glossary
Click on New Glossary Entry
Type in the term you are defining
Type in any aliases or alternative names for this term.
NOTE: to add each alias, type the word and press Enter.
Enter the definition of the term
Click Create Glossary Entry
The result will look like the image above.
Editing or Deleting a Knowledge Glossary Term
Go to Settings
Expand your Organization
Expand Knowledge
Click on Glossary
Click Edit on the desired glossary term
Type in the term you are defining
Type in any aliases or alternative names for this term. Note to add each alias, type the word and press Enter.
Enter the definition of the term
Click Update Glossary Entry. To delete the entry, click Delete Glossary Entry.
Import Glossary
Go to Settings
Expand your Organization
Expand Knowledge
Click on Glossary
Click Import CSV
Download the sample CSV file.
NOTE: When filling in the CSV file with new Glossary Terms, leave the ID column empty and populate column D or E, but not both for the same item. Column D is populated when you need to import HTML code and column E is populated with text only. You will most probably use column E. See image above.
Choose file you want to import
Enter the Email address you would like to receive the import results to.
Click on Import Glossary Entries
Export Glossary
Go to Settings
Expand your Organization
Expand Knowledge
Click on Glossary
Click Export CSV. The CSV will be sent to your email.