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TIPS & TRICKS: Knowledge Approval Process
TIPS & TRICKS: Knowledge Approval Process

Approving New Items and New Versions

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Written by Support
Updated over a week ago

Knowledge Types are used to create different approval processes for different types of information.

As illustrated below, Knowledge Types can include Company Policy, Procedures or Training.

Each Type has a different Approval Process.

Approving a New Knowledge Item

When approving the first draft of a Knowledge Item the following will appear in the footer:

  1. Publish - This will notify the Responsible Posts who need to study the item.

  2. Request Revision - Send a message to the author and request changes to be made.

  3. Make Revision - Revise this draft yourself and publish or forward to the next step of the approval process.

Compare View,
Approving a New Draft of a Knowledge Item

When approving a new draft of an already published Knowledge Item, you'll see the Compare View which highlights what has been deleted and added to the Item:

See also

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