Knowledge Types are used to create different approval processes for different types of information.
As illustrated below, Knowledge Types can include Company Policy, Procedures or Training.
Each Type has a different Approval Process.
Approving a New Knowledge Item
When approving the first draft of a Knowledge Item the following will appear in the footer:
Approve & Publish - This will notify the Responsible Posts who need to study the item.
Request Revision - Send a message to the author and request changes to be made.
Make Revision - Revise this draft yourself and publish or forward to the next step of the approval process.
Approving a New Draft of a Knowledge Item
When approving a new draft of an already published Knowledge Item, you'll see the Compare View which highlights what has been deleted and added to the Item: