In this Help Doc


Creating a Knowledge Subject

  1. Go to Settings

  2. Expand your Organization

  3. Expand Knowledge

  4. Click on Subjects

  5. Click on New Knowledge Subject

  6. Enter Name of the Knowledge Subject

  7. Order Position: Leave blank to sort alphabetically. Enter a number to sort subjects in a specific order.

  8. Parent: Organize subjects into groups by nesting them with Parent Subjects

  9. Click Create Knowledge Subject

See also:

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Editing a Knowledge Subject

  1. Go to Settings

  2. Expand your Organization

  3. Expand Knowledge

  4. Click on Subjects

  5. Click Manage on the desired Knowledge Subject

  6. To edit a Subject, click Edit Subject:

    Enter Name of the Knowledge Subject

    Order Position: Leave blank to sort alphabetically. Enter a number to sort subjects in a specific order.

    Parent: Organize subjects into groups by nesting them with Parent Subjects

    Click Update Knowledge Subject.

See also:

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Deleting a Subject

  1. Go to Settings

  2. Expand your Organization

  3. Expand Knowledge

  4. Click on Subjects

  5. Click Manage on the desired Knowledge Subject

  6. Click Delete Subject.

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Difference between Sorted and Unsorted Knowledge Items

When view Knowledge Items using the Subject filter (in the Knowledge View) items in appear alphabetically by default.

The order can be changed with a manual drag-n-drop of items from the Unsorted items to the Sorted items as shown below.

  1. Go to Settings

  2. Expand your Organization

  3. Expand Knowledge

  4. Click on Subjects

  5. Click Manage on the desired Knowledge Subject
    NOTE: By default, the Knowledge items appear alphabetically when using the Subject filter.

    The order can be changed with a manual drag-n-drop of items from the Unsorted items to the Sorted items section to put them in the desired order.

    Any items left in the Unsorted items section will appear in alphabetical order AFTER those in the sorted section

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