In this Help Doc
Creating a Knowledge Subject
Go to Settings
Expand your Organization
Expand Knowledge
Click on Subjects
Click on New Knowledge Subject
Enter Name of the Knowledge Subject
Order Position: Leave blank to sort alphabetically. Enter a number to sort subjects in a specific order.
Parent: Organize subjects into groups by nesting them with Parent Subjects
Click Create Knowledge Subject
See also:
Editing a Knowledge Subject
Go to Settings
Expand your Organization
Expand Knowledge
Click on Subjects
Click Manage on the desired Knowledge Subject
To edit a Subject, click Edit Subject:
Enter Name of the Knowledge Subject
Order Position: Leave blank to sort alphabetically. Enter a number to sort subjects in a specific order.
Parent: Organize subjects into groups by nesting them with Parent Subjects
Click Update Knowledge Subject.
See also:
Deleting a Subject
Go to Settings
Expand your Organization
Expand Knowledge
Click on Subjects
Click Manage on the desired Knowledge Subject
Click Delete Subject.
Difference between Sorted and Unsorted Knowledge Items
When viewing Knowledge Items using the Subject filter (in the Knowledge View), items appear alphabetically by default.
The order can be changed with a manual drag-n-drop of items from the Unsorted items to the Sorted items as shown below.
Go to Settings
Expand your Organization
Expand Knowledge
Click on Subjects
Click Manage on the desired Knowledge Subject
NOTE: By default, the Knowledge items appear alphabetically when using the Subject filter.The order can be changed with a manual drag-n-drop of items from the Unsorted items to the Sorted items section to put them in the desired order.
Any items left in the Unsorted items section will appear in alphabetical order AFTER those in the sorted section