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How to change your email, name, time zone, language, date format and password and other settings

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Written by Support
Updated over a year ago

In this help doc

Support Pin

To help with setting up your MetaPulse account, or fixing the occasional bug, the MetaPulse Support Team can access your MetaPulse account.

If you wish to restrict access, you can choose that Support requires the Support Access PIN to access your account.

To change, follow the steps below.

  1. Go to your Profile

  2. Choose either Support requires PIN to Login or Support does not need PIN to login

  3. You can change the pin whenever you wish

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Personal Details

  1. Click Settings

  2. Choose Personal Profile

  3. Adjust the profile settings as required

  4. Click Update Profile

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Avatar

  1. Click Settings

  2. Choose Personal Profile

  3. Click Choose File and upload your picture

  4. Click Update Profile

See also

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Time Zone, Language & Date Format

  1. Click Settings

  2. Choose Personal Profile

  3. Update Time Zone, Language & Date Format

  4. Click Update Profile

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Printing Settings

  1. Click Settings

  2. Choose Personal Profile

  3. Choose the desired print settings

  4. Click Update Profile

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API Authentication Key

  1. Click Settings

  2. Choose Personal Profile

  3. Copy your API Key, for more detail see MetaPulse API

  4. Click Update Profile

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Update Password

  1. Click Settings

  2. Choose Personal Profile

  3. Enter your Password

  4. Confirm your Password

  5. Click Update Profile

Note: When you change your password, you will be automatically logged out and will need to log back in again.

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Multi-Factor Authentication

Enable Multi-Factor Authentication

  1. Click Settings

  2. Choose Personal Profile

  3. Click Enable Multi-Factor Authentication

  4. Scan the QR code in an authenticator app

  5. Enter the code generated by the authenticator app

  6. Click Verify and Activate

  7. The recovery codes will be displayed. You can use these in case the code from the authenticator app doesn't work. You can copy them in a document or print them.
    ​NOTE: Each code can be used only once, so if you need to generate new codes, click the Reset Recovery Codes option below the codes. Ensure you do this before using all of the codes.

  8. Click Back to Profile to exit this page

  9. Next time you log back into MetaPulse, you will be asked to provide the 6-digit code from the authenticator app.

  10. Click VERIFY AND LOG IN

  11. If for whatever reason the code doesn't work, click Or use a Recovery Code. Enter one of the recovery codes that you saved earlier. Click VERIFY AND LOG IN.

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View Recovery Codes

  1. Click Settings

  2. Choose Personal Profile

  3. Click View Recovery Codes

  4. The recovery codes will be displayed. You can use these in case the code from the authenticator app doesn't work. You can copy them in a document or print them.
    ​NOTE: Each code can be used only once, so if you need to generate new codes, click the Reset Recovery Codes option below the codes. Ensure you do this before using all of the codes.

  5. Click Back to Profile to exit this page

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Disable Multi-Factor Authentication

  1. Click Settings

  2. Choose Personal Profile

  3. Click Disable Multi-Factor Authentication. Click OK.

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